All placed orders may not be canceled. Since each massage table is "custom made to order" to your specifications, it is not allowed to cancel an order once it's placed. Please allow 2 weeks for all items to be custom configured and shipped.
Manufacturer's Warranty
Our Lifetime Warranty guarantees the structure of our portable tables against defects in materials and craftsmanship to the original purchaser. Our foams carry a manufacturer's warranty against defects for five years and our fabrics for three years. Stationary table warranty is 10 years. On-site chairs, 5 years; most accessories, 2 years; sewn goods, 90 days; Gel packs, 180 days. This warranty does not cover damages caused by improper setup, accidents, misuse and tears on cracks in the upholstery. Warranty is limited to repair or replacement of the table at Custom Craftworks' discretion.
Manufacturer's 30-Day Money Back Guarantee
If you are not completely satisfied with a Custom Craftworks table, you may return it in new condition and in the original package within 30 days for a full product refund. Please call Custom Craftworks for a Return Authorization prior to returning your product. Some special tables and accessories may not be refundable.
In Stock Availability
Custom Craftworks produces an assortment of portable massage tables. These items can ship in 72 hours or less. Please check the availability of our in-stock items when you place your order. Inventory varies daily. If your order is not in stock please allow time for production.
Guaranteed in Stock Tables
Custom Craftworks guarantees to always have our most popular 30" Athena table in Agate Blue, Burgundy, Black and Willow available for shipment in 72 hours or less from time of order.
Manufacturer's Warranty
Astra-Lite has a 5 Year Warranty on all massage tables against defective materials or workmanship. Warranty does not include damages caused by accidents, neglect or misuse.
All products are shipped insured. Please look for any signs of exterior packaging damage. Unwrap and inspect your order immediately upon delivery for any signs of damage. Damages are rare, but if you have any problems, please notify us immediately. Save all packing materials if you find damage. If no damage is found, thank you for recycling.
Returns
All sales are final due to the custom configuration nature of each table and chair.
Manufacturer's Warranty
Instep warrants all products to be free of defective materials and workmanship for one year from the date of purchase and will send replacement parts without charge for one year. Wearable parts such as tires and tubes are not covered in this warranty.
Damages and Claims
InStep is not responsible for merchandise lost, damaged or delayed in transit.
Returns
Please read General Policy.
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